Refund Policy
At Natures Gleam, we understand that customer satisfaction is of utmost importance. We strive to provide high-quality hair care products that meet your expectations. However, if for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
To request a refund, please contact our customer support team via email at refunds@naturesgleam.com. In your email, include your order number, the reason for the refund, and any supporting documentation if necessary. Our team will review your request and respond to you within 2 business days.
Conditions for Refunds
In order to be eligible for a refund, the following conditions must be met:
- The product must be in its original packaging and unused.
- The product must be returned within 2 days of receiving it.
- The customer must provide proof of purchase, such as the order number or receipt.
Refund Process
Once your refund request is approved, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your bank or credit card company's processing time.
Non-Refundable Items
Some items are non-refundable and will not be eligible for a refund. These include:
- Opened or used products
- Gift cards
Shipping Costs
Please note that shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund amount.
Exchanges
We currently do not offer exchanges. If you would like to exchange a product, please follow the refund process and place a new order for the desired item.
Contact Us
If you have any further questions or concerns about our refund policy, please don't hesitate to contact our customer support team at refunds@naturesgleam.com. We are here to assist you and ensure your satisfaction.