Shipping Policy
At Natures Gleam, we understand the importance of timely and reliable shipping when it comes to delivering our natural hair care products to our valued customers. That's why we have implemented a comprehensive shipping policy to ensure a smooth and efficient delivery process.
1. Shipping Methods: We offer various shipping methods to accommodate different customer preferences and needs. These methods include standard shipping, expedited shipping, and international shipping. You can choose the shipping method that best suits your requirements during the checkout process.
2. Processing Time: Once your order is placed, our dedicated team works diligently to process and prepare it for shipment. Our standard processing time is 1-2 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
3. Shipping Time: The shipping time depends on the shipping method selected and the destination of your order. Our standard shipping typically takes 3-5 business days within the United States. Expedited shipping options are available for faster delivery. For international orders, shipping times may vary depending on the destination country's customs procedures.
4. Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. The exact shipping cost will be displayed during the checkout process, allowing you to review and confirm before making your purchase.
5. Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number can be used to monitor the progress of your shipment and estimate the expected delivery date. You can also track your order directly on our website by entering the tracking number in the designated tracking tool.
6. Shipping Restrictions: While we strive to provide worldwide shipping, there may be certain restrictions and limitations imposed by local customs authorities or shipping carriers. If your order is affected by any shipping restrictions, our customer support team will reach out to you to discuss alternative options.
7. Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delays or delivery issues caused by incorrect or incomplete addresses. If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible.
8. Shipping Updates: We understand that you may be eager to receive updates on the status of your shipment. Rest assured, we will keep you informed throughout the shipping process via email notifications. These updates will include information on order confirmation, shipment tracking, and delivery confirmation.
Should you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your Natures Gleam products are delivered to you in a timely and efficient manner.